Another possible result of the current circumstances will
be that just when you need everyone to be thinking about how to innovate and do
more with less, people will be more inclined to keep their heads down and play
'safe'. (I have blogged about this already here.)
There are probably many more examples of perverse &
unfortunate consequences of the current resource regime in public service
organisations. The question is: can anything be done about this? My proposal is
that every public service organisation should develop and approve what I will
label an 'Austerity Charter'
The purpose of these charters will be to make crystal
clear the principles, policies and values that will underpin how decisions will
be made about where and how the large reductions in expenditure being considered
will be implemented. For example, one point might cover the issue above such
that posts vacated as a result of disciplinary action will not necessarily
remain frozen, might go some way towards alleviating the problems that might
emerge otherwise. Another part of the charter might seek to clarify that
decisions about job losses will not be influenced by what action a person takes
to innovate better ways of providing a service.
I don't really know what would go in such an Austerity Charter.
But I do know that it up to the organisations themselves to resolve and that
this will be best done in as open and inclusive a way as possible. Trade unions
and staff associations clearly have a role to play, as do other stakeholders. (You will not be surprised to know that I would favour a whole system approach
to the development of such charters.)
Such charters probably already exist but in the various
fragmented & suspicious minds of all those who are affected, be they people
who are likely to be made redundant or those will have the task of making such
decisions. Nobody will find this easy, and some will find the process over the
coming months distressing and life changing.
With reference to transactional analysis, will the
leaders of the organisations be 'adult' enough to agree, focus and make
explicit how these austere measures will be implemented? Or are we moving into
a time where not only will the decisions be made behind closed doors, but the
way of making the decisions will also be kept secret and implicit? I believe
the latter approach is likely to lead to more staff distress, more harm to
citizen/customer service, more distraction, less innovation and, probably, more
procrastination and sabotage.
What do you think?
Or has your organisation already produced an 'Austerity
Charter'?
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