Saying sorry - an act of leadership

Everyone gets things wrong sometimes. Some people seem less inclined to own up to when thing go wrong.

A good sorry almost certainly involves

• Being clear about what you are sorry for
• Being aware of and recognising the hurt caused by your action
• Taking responsibility for what you did and not blaming someone or something else
• Saying the word ‘sorry’ and asking for some kind of forgiveness
• Saying and meaning that you intend never to do what you did again
• Offering to help or recompense to the person in some way

When was the last time you said sorry at work?

How did it feel?

Did you mean it?

Acknowledgement: http://www.perfectapology.com/how-to-say-im-sorry.html - thanks!

UPDATE: Great article in Nursing Times about this too:

A sincere apology that expresses regret and acknowledges shortcomings can help patients come to terms with something that has gone wrong - and can also help nurses

 Click here for the full article