tag:blogger.com,1999:blog-5803417947002730808.post1337751400614484111..comments2023-05-18T10:56:33.126+01:00Comments on Jon Harvey Associates: Leading as listening - what is your image?Jon Harveyhttp://www.blogger.com/profile/12792245973965010468noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5803417947002730808.post-81377246659360202752011-04-12T09:16:39.357+01:002011-04-12T09:16:39.357+01:00Reading your post reminded me of Umair Haque's...Reading your post reminded me of Umair Haque's article on "listening up" and this excerpt:<br /><br />"Listening up means empowering as many people inside your organization as possible to spend time talking to your customers to have those conversations, and empowering them to talk to one another openly." <br /><br />Reminds me of a conversation I had with a friend who described an example in a very open and new organisation where someone came up to the manager and said can I put forward proposals for marketing our stuff. The manager said, go and do it and send it back to me when you've completed it. Two weeks later, the manager contacts the person and asks how they're getting on. The person responded that the manager hadn't "empowered" them so they hadn't felt confident enough of putting forward the proposal. <br /><br />People have different learning styles and a manager telling people that they're open to feedback and that their people should just do it and ask for forgiveness rather than permission is not necessarily "listening", it's empowering people as you would wish to be empowered. Maybe what we forget is that a massive part of listening is understanding - what motivates people, how they learn...what makes them feel empowered?noelhttps://www.blogger.com/profile/06368396871382750581noreply@blogger.com